MP 2025.09.795 - Level 1 Service Desk Support
Official title in French: MP 2025.09.795 - Support niveau 1 Service Desk
Transports publics de la région lausannoise sa seeks first-level IT Service Desk support to handle user requests and incidents, with ordinary services mainly on site.
- Deliverables
- The firm tranche requires at least 4 FTE; options cover extra capacity and a Service Manager.
- Contract
- The four-year initial contract may extend one year; the firm tranche is capped at CHF 600'000.- HT annually.
- Eligibility
- Submit in French, in Swiss francs; offers above the annual firm-tranche ceiling are inadmissible.
- Award
- Price weighs 25%, technical quality 45%, organisation 15%, sustainability 5%, and references 10%; technical quality needs at least 3/5.
- Watch out
- Offer reservations on contract terms risk exclusion; the named key contact cannot be replaced without prior approval.
Documents for your bid
- 2025.09.795_P1.1.pdfTender documents · 340 KB
- 2025.09.795_P1.pdfTender documents · 405 KB
- 2025.09.795_P3.1.xlsxTender documents · 40 KB
- 2025.09.795_P3.2_AnnexeB.xlsxTender documents · 71 KB
- 2025.09.795_P3.2_AnnexeD.xlsxTender documents · 33 KB
- 2025.09.795_P3.2.docxTender documents · 94 KB
- 2025.09.795_P5.0.pdfTender documents · 390 KB
- 2025.09.795_P5.1.pdfTender documents · 293 KB
- 2025.09.795_P5.2.pdfTender documents · 191 KB
- 2025.09.795_P5.3.pdfTender documents · 263 KB
Key dates
- 09.10.2026Published on simap.ch
- 23.10.2026Questions round
- 19.11.2026, 12:00Submission deadlineDeadline in 29 days
- 19.11.2026, 14:00Bid opening
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Notice text
View on simap.ch
Unofficial reproduction. The French text below is taken unchanged from SIMAP notice no. 45591. Only the official notice is binding.
Cet appel d’offres porte sur les services de support IT de premier niveau (support téléphonique, prise en compte des requêtes électroniques, prise en charge et résolution des incidents, et réalisation des demandes de service qui relèvent du Service Desk) pour une durée initiale de quatre ans, avec possibilité de prolongation d’une année. Le marché est composé d'une tranche ferme couvrant les prestations ordinaires de Service Desk, principalement réalisées sur site, ainsi que d'une tranche optionnelle permettant de répondre à des besoins complémentaires ou ponctuels. Les ressources nécessaires pour la tranche ferme sont évaluées à au moins 4 ETP (Equivalents Temps Plein) pour réaliser l’ensemble des prestations.