Terms and Conditions

1. About these Terms

Sealio is operated by smartNsales AG, a Swiss company registered under number CH-150.4.478.089-1, with UID/VAT number CHE-422.097.458 MWST and registered office at Habsburgerstrasse 32, 6003 Luzern, Switzerland.

By creating an account, accessing the service, or using the website, you confirm that you act for business purposes, have authority to bind the organization you represent, and accept these Terms on its behalf.

A signed customer agreement, order form, data processing agreement, or other written agreement may supplement these Terms. If there is a conflict, the signed written agreement controls for the subject of that conflict.

2. The Service

Sealio provides AI-assisted tools to discover, analyze, and respond to requests for proposal, tenders, and related procurement documents. Available features depend on the applicable plan or written customer agreement.

Subject to these Terms and payment of applicable fees, we grant the customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription or trial period to allow its authorized users to access and use the service for its internal business purposes.

We may maintain, update, or modify the service, provided we do not materially reduce the core functionality purchased during a current paid subscription. Preview, beta, trial, or experimental features may be changed or withdrawn at any time.

3. Accounts

The customer controls its authorized users and is responsible for their compliance with these Terms. Account credentials are personal and must not be shared.

Users must provide accurate account information, keep credentials confidential, use appropriate access controls, and promptly notify security@mysealio.com of suspected unauthorized access or misuse.

4. Acceptable use

Customers and users must comply with applicable law and must not use the service to infringe rights, create or distribute unlawful or harmful content, submit fraudulent or misleading information, interfere with the service, gain unauthorized access, introduce malicious code, probe security without written authorization, avoid usage limits, or enable third parties to do so.

Customers must not reverse engineer, decompile, copy, resell, sublicense, or commercially exploit the service except where applicable law does not permit that restriction.

Customers must not upload payment-card data, passwords, private keys, authentication secrets, or content they are not authorized to process. Sensitive personal data, professional secrets, and regulated information may be uploaded only where the customer has a lawful basis, appropriate authority, and permission under the applicable customer agreement.

5. Customer Content

The customer retains all rights in documents, data, instructions, and other content it or its users submit to the service, together with outputs generated specifically from that content and those instructions, to the extent permitted by law.

The customer grants us and our authorized subprocessors a limited right to host, copy, transmit, and otherwise process Customer Content only as necessary to provide, secure, support, and maintain the service and comply with the customer’s documented instructions and applicable law.

We do not use Customer Content for advertising or model training. Product improvement uses only aggregated or de-identified usage information unless the customer expressly agrees otherwise.

The customer is responsible for the lawfulness, accuracy, and quality of Customer Content and for obtaining all rights, notices, consents, and lawful bases required for its processing.

6. AI features and outputs

The service may generate analyses, summaries, requirements, recommendations, or draft text using artificial intelligence. Outputs may be incomplete, inaccurate, outdated, non-unique, or unsuitable for a particular purpose.

The customer is responsible for human review, validation, approval, and use of all outputs, including before relying on them in a tender, proposal, legal, compliance, or commercial decision. Sealio does not provide legal, procurement, compliance, financial, or other professional advice.

For production language-model inference, relevant excerpts of Customer Content may be sent to OpenAI Ireland Limited through an EU endpoint. Complete documents are not sent where excerpts are sufficient. Provider retention may be up to 30 days for abuse monitoring, and Customer Content is not used to train provider models. Current details are available in the Sealio Trust Center at https://trust.mysealio.com/.

7. Sealio intellectual property

smartNsales AG and its licensors retain all rights in the service, software, models, workflows, interfaces, documentation, branding, and related technology, excluding Customer Content.

If a customer provides feedback, it grants us a perpetual, worldwide, royalty-free right to use that feedback without restriction or obligation. We will not identify the customer publicly or use its name or logo without prior permission.

8. Confidentiality

Each party must protect the other party’s non-public business, technical, security, and commercial information using at least reasonable care and may use it only to perform or receive the service. Access is limited to personnel and advisers who need it and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that the receiving party can demonstrate is public through no breach, already lawfully known, independently developed, or lawfully received without restriction. A legally compelled disclosure is permitted after advance notice where lawful and reasonably practicable.

These obligations continue for three years after disclosure. Trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

9. Data protection and subprocessors

Each party must comply with applicable data-protection law. Where we process personal data in Customer Content on the customer’s behalf, the customer is the controller and smartNsales AG is the processor, unless applicable law assigns different roles.

Customer Content is primarily stored in Zurich, Switzerland. Authorized subprocessors may process limited Customer Content and account data in Switzerland and the European Economic Area. The current subprocessor list, processing locations, and security information are available in the Sealio Trust Center at https://trust.mysealio.com/.

Any applicable data processing agreement forms part of the written customer agreement.

10. Security

We maintain technical and organizational measures designed to protect Customer Content against unauthorized access, use, alteration, and disclosure. Customers remain responsible for configuring their accounts, managing authorized users, and using the service securely.

Specific uptime commitments, recovery objectives, support levels, service credits, and remedies apply only if stated in the applicable written customer agreement. Security practices are described in the Sealio Trust Center.

11. Fees and payment

Fees, payment terms, taxes, subscription periods, renewal, cancellation, and usage limits are specified in the applicable plan, order form, or written customer agreement. Except where required by law or stated in that agreement, paid fees are non-refundable.

12. Suspension and termination

We may suspend access to the extent reasonably necessary to address a security risk, unlawful use, material breach, non-payment, or conduct that threatens the service or third parties. Where practicable, we will give notice and an opportunity to remedy the issue.

Termination rights are set out in the applicable plan or written customer agreement. Provisions that by their nature should survive termination will survive, including confidentiality, intellectual property, payment obligations, disclaimers, indemnification, limitations of liability, and governing law.

Unless otherwise agreed, Customer Content is deleted within 30 days after termination, and backups are deleted through normal rotation within 90 days. Customers are responsible for exporting needed content before access ends.

13. Warranties and disclaimers

For a paid service, we warrant that the service will perform materially in accordance with its applicable documentation during the subscription period. If we do not correct a verified material non-conformity within a reasonable time, the customer’s exclusive remedy is termination of the affected service and a pro-rata refund of prepaid unused fees for it.

To the maximum extent permitted by law, preview, beta, and free-trial features are provided as available and without warranty. We do not warrant uninterrupted or error-free operation, that outputs will be complete or accurate, or that the service will meet every customer requirement.

14. Indemnification

We will defend the customer against a third-party claim that the paid service, when used as permitted, directly infringes a Swiss patent, copyright, or trademark, and will pay damages finally awarded or agreed in settlement, provided the customer promptly notifies us, gives us control of the defence and settlement, and reasonably cooperates.

We have no obligation for claims caused by Customer Content, customer instructions, unauthorized modifications, combinations not supplied by us, continued use after notice, or use contrary to these Terms. We may modify or replace the affected service or terminate it and refund prepaid unused fees for the affected period.

The customer will defend us against third-party claims arising from Customer Content, customer instructions, or the customer’s unlawful or prohibited use of the service, under the same notice, control, and cooperation conditions.

15. Limitation of liability

Nothing in these Terms excludes or limits liability where Swiss law does not permit exclusion or limitation, including liability for intent or gross negligence.

Subject to the preceding sentence, neither party is liable for indirect or consequential loss, loss of profit, revenue, business opportunity, anticipated savings, goodwill, or reputation, or for loss or corruption of data, whether direct or indirect.

Subject to the first sentence, each party’s total aggregate liability arising from or relating to the service will not exceed the fees paid or payable by the customer for the service during the 12 months preceding the event giving rise to liability. For a free trial or free service, the cap is CHF 1,000.

For breaches of confidentiality or applicable data-protection obligations, the aggregate cap is twice the general cap. These caps apply across all claims and legal theories to the maximum extent permitted by law.

16. General provisions

Neither party is liable for delay or failure caused by events beyond its reasonable control. Neither party may assign a written customer agreement without the other party’s consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the obligations and is not a direct competitor of the other party.

Notices under these Terms must be sent to the contact details in the applicable customer agreement or, for notices to smartNsales AG, to legal@mysealio.com. Electronic notices are permitted unless mandatory law requires another form.

These Terms and the documents incorporated into them constitute the agreement for their subject matter. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a right is not a waiver. The parties are independent contractors and no third party receives rights under these Terms.

We may update these Terms prospectively. Material changes will be notified through the service, by email, or on this page before they take effect where reasonably practicable. Changes do not retroactively alter a current signed customer agreement.

17. Governing law and jurisdiction

These Terms and any non-contractual obligations arising from them are governed by substantive Swiss law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

The courts at the registered office of smartNsales AG in Lucerne, Switzerland, have exclusive jurisdiction, subject to any mandatory jurisdiction under applicable law.

If these Terms are made available in another language, the English version prevails.